Refund policy

Under Australian Consumer Law, you are entitled to a replacement or refund if a product is faulty, unsafe, significantly different from its description, or otherwise not fit for purpose.

To request a return or refund, contact us within 48 hours of receiving your order at
hello@preppedparent.com.au with your order number and details of the issue. You must provide photographic evidence of the item/s upon their arrival, including all packaging and postage items. All costs associated with shipping items to be returned are at the customer’s expense. Please note that only the cost of the product will be considered eligible for refund.

Prepped Parent reserves the right to deny a refund request if it does not meet the requirements. Approved returns will be processed within 10 business days once the item has been received and assessed.

We do not offer returns or refunds for:
  • Change of mind,
  • Accidental damage or misuse after delivery,
  • Minor variations in print, colour, or packaging.